General
What is LAHOCO HOME?
LAHOCO HOME is a home automation application that lets you control your connected devices from your smartphone, tablet, or web browser.
On which platforms can I use it?
The application is available on iOS and Android, as well as on all web browsers.
Do I need an account to use LAHOCO HOME?
Yes, a myLAHOCO account is required to secure access to your installation and enable remote access. See the Create a myLAHOCO account page to create an account.
Where can I find the serial number?
The serial number of your LAHOCO, made up of 8 characters, can be found:
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Directly on your LCD or LCP device, S/N label
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On the About page, in the Settings tab, in LAHOCO HOME
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On myLAHOCO, from the page listing your LAHOCO Cores
If you cannot find it, contact LAHOCO support via the service desk.
Installation and configuration
How do I install the application?
The application can be installed from the App Store or Google Play (see Mobile Application).
How do I connect my LAHOCO to the application?
Follow the procedure on the Getting Started page.
What should I do if my LAHOCO is not detected?
Check that the smartphone and the LAHOCO CORE are on the same network.
The smartphone's Wi-Fi must be enabled.
It may take more than 5 minutes on first startup before LAHOCO is ready and accessible. This can depend on the internet connection available.
What are the network requirements for remote access?
For remote access with LAHOCO SMART CONNECT to work correctly, certain conditions must be met:
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Ethernet network connection required
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Minimum bandwidth required: 10 Mbit/s symmetric for access to the HOME service
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If a network firewall is present
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Allow the WireGuard application at the application firewall level
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Allow outbound UDP port 48934
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Without these elements, the remote connection cannot be established.
In principle, no special configuration is required for private individuals. These checks and adjustments mainly concern corporate networks or environments with specific security rules.
I am selling my home to a third party, how do I transfer ownership of my LAHOCO to them?
Simply add a manager relationship on your site for the new owner via myLAHOCO. They will then receive instructions to create their account and accept the invitation. Once this is done, the new owner will be able to remove your relationships and revoke your access rights.
Usage
How do I control my LAHOCO CORE remotely?
Remote access is possible in two ways:
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With the mobile application LAHOCO (preferred method)
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With a web browser
Can I create routines and triggers?
Yes, the application lets you create routines and triggers.
Can I share access with other users?
Yes, it is possible to invite users from the mobile application.
What are notifications and how do I manage them?
The application can send alerts and information about your installation. These can be enabled or disabled in the notification settings.
Security and privacy
Is my data secure?
All communications are encrypted and data is stored securely, either locally on the LAHOCO CORE, or in a cloud located in Switzerland, ensuring the confidentiality and protection of your information.
Who can access my account?
Only invited persons can access the installations linked to your account.
Common issues
My LAHOCO CORE is no longer responding, what should I do?
Check the power supply and the network connection. Restart the device and the application.
If the problem persists, contact technical support.
How do I update the mobile application?
Updates appear automatically in the App Store or Google Play.
How do I update the LAHOCO application?
LAHOCO can be updated from the Settings page. A yellow notification appears as soon as an update is available.
Support
How do I contact LAHOCO support?
The LAHOCO team answers questions via the official service desk.